November 30, 2011

Adventure Retailer Moosejaw Adopts iPod touch for PoS

 
 

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via (title unknown) by Andy Penfold on 11/29/11


Outdoor apparel retailer Moosejaw has implemented a mobile point of sale solution across its stores in the US Midwest. 


The solution, from cross-channel retail technology firm CrossView, is based on the Apple iPod touch. The system aims to deliver the kind of functionality traditionally associated with freestanding PoS systems, such as sales transactions, whilst allowing sales staff to roam the store. 


The iPod touch device is connected to a Linea Pro cradle, which features a magnetic stripe reader and barcode scanner. The device is integrated into the retailer's CrossView Cross-Channel Commerce platform, which was deployed in 2008 to unify call centres, PoS, and online commerce on a single platform with a single view of products, pricing, inventory, marketing, promotions and customers. 


The company says the system allows sales staff to better serve customers anywhere in the store, and also helps reduce checkout queues and saves space in the store. Moosejaw says it garners a positive customer experience, improving loyalty. 


"This is the next logical step in removing barriers between our customers and sales staff," says Eoin Comerford, senior vice president of marketing and technology at Moosejaw. "Creating that close connection with customers online and in stores is a big part of our brand, and the CrossView Mobile POS plays to that strength."


"The value is very clear - better service, improved visibility, empowered sales associates, stronger revenue streams," says Mark Fodor, CEO of CrossView. Moosejaw also plans to outfit new stores with the handheld technology as it expands into more markets over the next 12 months.


A CrossView case study of the Moosejaw implementation can be read here



 
 

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5 Steps for Starting and Funding a Social Good Enterprise

 
 

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via Mashable! by Adam Braun on 11/29/11


The Commerce With a Conscience Series is supported by FedEx. FedEx does more than shipping. They offer solutions like transporting heart valves to those in need and helping entrepreneurs bring their ideas to life. See how.

Each year, non-profits raise $300 billion, 13% of which is donated online. And yet, fundraising is one of the most challenging aspects of launching a non-profit.

But with a savvy social media strategy, a passionate and innovative team, a business-inspired financial model and long nights with a laptop, your fundraising efforts can really take off. Here are some tips and advice for starting and funding your own social enterprise.


1. Find Your Passion


Looking internally to find out what you really care about can be overwhelming and confusing, but it is undoubtedly the most essential element to starting a successful social enterprise. The key to discovering your passion is to ask yourself: "What keeps me up late at night, dreaming something that only I believe is possible?"

We all have those things that even in the midst of stress and disarray, they energize us and give us renewed strength and purpose. These are our passions.

It is that passion and determination that we all need to harness when no one is answering our emails, taking our calls or accepting our meetings. When it comes to fundraising for a social enterprise, if you are pursuing your true passion, you'll learn to become great at your craft because you'll care so much about perfecting the skills necessary to make that dream a reality.


2. State Your Values


As our values are the core to who we are as human beings, they are also the easiest way to identify and connect with others in meaningful ways. Think about it — most political campaigns are based around values. Barack Obama's 2008 election campaign galvanized millions of youth behind two very clear values — hope and change. If you believed in either one, you believed in Obama, and companies are no different.

What matters most is that you stay true to those founding values as you grow. My most important mantra when considering growth-related decisions is "Always stay true to your values, not your necessities." Some shiny offers may seem crucial to your necessities for expansion, but if they're in direct conflict with your values, then you may be sacrificing the integrity which you can never regain.


3. Start with Small Ambitions


My non-profit started with a singular pencil. While I was traveling in India, I asked a boy begging on the street, "If you could have anything in the world, what would you want?" and the boy answered "A pencil." I handed the boy the pencil in my pocket, saw the look of joy wash over his face, and at that moment I realized how an action so small could translate into a reaction so abundant.

In order to reach my organization's lofty, often thought "impossible" ambitions, we needed to create concrete smaller solutions, which then lead to a larger path to success. My initial ambition was just to build one school. Nothing more, and nothing less. I threw a birthday party asking friends to donate $20 at the door, and things took off from there.

Just ask yourself, "What can I do right now?" Literally, ask yourself that. Write it down, outline it, do whatever. The simpler and easier to execute the better. Within your brainstorm, several salient solutions will inevitably rise to the surface.

Remember, you never know where the best lessons will come from so start small, be focused, and stay resilient.


4. Speak the Language of "We" Rather Than "Me"


I hear the word "branding" used over and over again, but at the end of the day, the key to branding is creating an organization that people want to be part of and feel a direct and emotional connection toward, and one that adds value in the world. We knew we didn't have money or rich friends because we started as a team of 20-somethings, so in the early days we focused on creating a movement by making each person feel like their contribution was special regardless of size or type.

A core outcome of this approach is that it forces dependence upon our supporters' skill sets and ideas to amplify our message beyond the restraints of their financial contributions. Limiting support to just cutting a check is too passive, too easy, and often unsustainable.

To engage a large audience, give your supporters the opportunity to demonstrate their ingenuity and dedication. Provide tool kits, marketing materials and an infrastructure (for a non-profit this could be an easy-to-use online fundraising platform) and then say "Go."

Once you let the flood gates open, it's important to recognize individuals who have demonstrated a superior commitment. Focus on those superstars and highlight their successes — say, on your blog and social media channels — as a model for others to follow. These dedicated supporters will then become effective brand ambassadors and do much better marketing for your organization than any one individual could do by himself.


5. Act As a For-Purpose


While many in the social enterprise space often qualify themselves as "non-profit," these organizations should instead treat themselves as "for-purpose." These organizations should focus on their mission to create social good, while still treating themselves with the same commitment to rigor and discipline as the best for-profits. People thought I was crazy when I decided to post my organization's financial data, marketing materials and impact reports on our website for all to see. However, I believed that the only way to establish an organization founded in opening up futures was by first opening up our books.

If you treat yourself as a business rather than a charity, you will hire better talent, innovate quicker and measure results more diligently because you heighten your accountability and commitment to fulfilling your organization's mission. In addition, radical transparency should be exercised to increase communication amongst your internal staff and earn the trust of your external supporters.

For many years the era of "non-profits" has reigned supreme. Let's stop labeling ourselves with what does not motivate us, and by declaring a new era of "for-purpose" organizations, we can effectively state what does.


Series supported by FedEx


 

The Commerce With a Conscience Series is supported by FedEx. FedEx does more than shipping. They offer solutions like transporting heart valves to those in need and helping entrepreneurs bring their ideas to life. See how.

Image courtesy of iStockphoto, Nikada

More About: Commerce With a Conscience Series, features, mashable, pencils of promise, Social Good

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Why Your Identity Is Worth $5,000 [INFOGRAPHIC]

 
 

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via Mashable! by Zoe Fox on 11/29/11

Your identity is worth almost $5,000 to a criminal. An estimated 9 million Americans' identities are stolen each year. And a whopping 43% of theft victims know the criminals who steal their information.

That's according to this ZoneAlarm infographic, which explains common ways identities are stolen including just how much your identity is actually worth and tips for keeping your information safe.

Identity theft costs each individual victim approximately $4,841. That's the equivalent of roughly 210 hours of work (at the average national hourly wage). It takes 33 hours on average to solve an identity theft case.

Overall, identity theft cost people a total of $37 million in 2010. While high, that number is actually down from $56 million in 2009. Despite the lower total, individuals paid 63% more ($631) in 2010, up from $387 in 2009.

SEE ALSO: 25 Worst Passwords of 2011 [STUDY]

Identity theft doesn't just happen online, either. The ways your information is stolen ranges from snail mail to computer hacks to dumpster dives.

ZoneAlarm also lists steps to take if your identity is stolen. The main takeaway, however, is to be proactive and track your accounts; only 45% of theft cases are discovered by consumers.

Do you know any great tips for keeping your identity safe? Let us know in the comments.


More About: identity theft, infographics, online security, security


 
 

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4 Things to Know When Planning a Social Media Contest

 
 

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via Mashable! by Gonzalo E. Mon on 11/29/11


Gonzalo E. Mon is a partner in the Advertising Law practice at Kelley Drye & Warren LLP. Read more on Kelley Drye's advertising blog, Ad Law Access, or keep up with the group on Facebook or Twitter.

Social media has revolutionized the way companies run sweepstakes, contests and promotions. Specifically, social tools have made it easy to accomplish things that weren't possible a few years ago. Maybe too easy.

Some companies forget that social media promotions are subject to various laws, special requirements and unique risks. Let's review four of the most important considerations before your company takes on a social media promotion.


1. Know Your Terminology


People often use the words "sweepstakes" and "contest" interchangeably, but the words refer to two different things. In general, a sweepstakes refers to a promotion in which prizes are awarded based on chance, whereas a contest awards prizes based on skill. However, don't assume that a promotion is skill-based just because it doesn't include a random drawing. Different regions and states have different definitions of what constitutes a skill, so it's not always easy to determine which side yours falls on.

Why does it matter? Sweepstakes and contests are subject to different sets of laws. The first step toward ensuring that you comply with the laws is determining exactly which ones apply.


2. Know the Laws


Most importantly, you can't require people to make a purchase or payment in order to enter a sweepstakes. In most cases, you can create a method of entry that involves paying money, as long as you also provide a free method of entry option. Ensure that both methods are treated equally, and that you clearly disclose the free option. Be careful — if you get this wrong, you could be in violation of criminal law.

You have more flexibility to require a purchase in a skills contest, but it's not easy. Remember that states define skill differently, so a promotion that qualifies as skill-based in one state may not qualify as skill-based in another. Moreover, some states prohibit purchase requirements altogether, even if winners were selected based on skill. If you intend to have a purchase requirement, you will have to exclude these states.

Most states require companies to make certain disclosures about their promotions. It's tempting to simply copy what another company has done recently, but it's dangerous to assume that another brand got it right, or that its disclosures apply to your plans. In addition to the disclosure requirements, keep in mind that some states may require companies to register, and even to post a bond, before they can launch certain promotions.

There's a lot to consider before you even begin to research other laws that involve promotions, privacy, intellectual property, tax, etc. If you're not an expert in this area, work with someone who is.


3. Know the Platform Rules


Some social media companies restrict the types of promotions you perform on their platforms. For example, the Facebook Promotions Guidelines state that a user can't award someone a contest entry simply for liking a page. Instead, users and brands must run promotions via apps on a Canvas Page or Page Tab. Facebook also requires companies to make various disclosures, and prohibits brands from notifying winners through Facebook. Check the guidelines for the complete requirements.

Google+ has taken a different approach to promotions. The Google+ Pages Contest and Promotion Policies state, "You may not run contests, sweepstakes, offers, coupons or other such promotions…directly on your Google+ Page." In other words, you can run a promotion on another site and include a link to it on your Google+ Page, but that's about it.

Twitter has guidelines too, but most are designed to prevent spamming. For example, Twitter asks that companies discourage people from creating multiple accounts, and from posting the same tweet repeatedly. For example, a brand that awarded a user who tweeted the same message the most times would likely be in violation.

Violating platform guidelines can get you kicked off the platform, so make sure you know these rules.


4. Know the Risks


Most of the social media promotions recently gone wrong have not failed due to broken laws or platform rules. Rather, companies failed to account for risks inherent to the social media space. Social media is interactive, but remember that the more control you turn over to consumers, the less you'll have.

Public voting produces some of the biggest problems. If you allow the public to determine a winner, you'll almost certainly have to watch for cheating. In some cases, cheating can be so extensive that it will derail your promotion. Indeed, some companies have spent countless hours trying to plug holes, respond to complaints and regain control of their promotions. It's fine to allow consumers some input, but don't give them complete control.

Cheating isn't the worst that can happen — lawsuits pose a big threat. For example, Quiznos ran a contest that asked people to create videos showing why their subs were better than Subway's. Then Subway sued Quiznos over some of the entries. Be careful what you ask customers to submit; if you encourage them to provide problematic content, you may not be able to distance yourself from that content later on.

Before you launch a promotion, spend some time thinking about possible setbacks, and take steps to plug potential holes before consumers exploit them. A little work up front can save you a lot of time, aggravation and legal fees later.

Images courtesy of Flickr, Thomas Hawk, s_falkow, programwitch

More About: Contests, contributor, features, Marketing, promotions, Social Media, trending


 
 

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